Privacy Policy

Last Updated: 1 June, 2016

This privacy policy explains to what extent eTreat Medical Diagnostics Inc. (*) (“eTreatMD”) collects and uses information about users of LiveWith Arthritis (“LiveWith Arthritis Service”), where such users use the eTreatMD-created servers and client.


Personal Information” is information that you provide to us that personally identifies you, such as your name, phone number, or email address.

Non-Personal Information” is information that cannot by itself be directly associated with a specific person or entity. Non-Personal Information includes but is not limited to your smartphone’s configuration and which web browser you use.

Potentially Personal Information” is information that is Non-Personal Information in and of itself but that could be used in conjunction with other information to personally identify you. For example, Uniform Resource Locators (“URLs”) (the addresses of web pages) and Internet Protocol (“IP”) addresses (the addresses of computers on the internet) can be Personal Information when combined with internet service provider (“ISP”) records.

Operational Data” means data regarding a user’s usage of LiveWith Arthritis, such as access log data (such as data about when people access the service and with what piece of software). eTreatMD collects Operational Data to help us ensure that we have sufficient capacity to meet user needs and otherwise to help with the operations of LiveWith Arthritis.

Usage Statistics” refers to the Non-Personal and Potentially Personal Information eTreatMD will use to understand your use of the LiveWith Arthritis Service. Such information may include but is not limited to the amount of data you are storing with the service, the frequency with which you access the service, bandwidth utilization, user interaction data, and traffic shaping.

For clarity, Usage Statistics and Operational Data from your use of the LiveWith Arthritis Service are not stored with your Personal Information. We take steps to aggregate or delete Operational Data and Usage Statistics after we no longer need it, unless we are required by law to keep it longer.

Gathering, Use and Disclosure of Transmission Data

Account Information
Before you are able to use LiveWith Arthritis, you will be required to register. To register, the LiveWith Arthritis Service will require the following Personal Information and Potentially Personal Information from you: a username, first name, last name, country of residence, email address and password. This data is transferred to eTreatMD using encryption called SSL and is used to provide services, such as allowing us to help you recover your account if you lose your password. Your password is transferred to eTreatMD using SSL encryption but is only retained by eTreatMD’s servers in an encrypted format (which means that it is not practically feasible to recover the password from this format). Once you have registered, your password is used to help prevent unauthorized access to your account.

Data Used to Provide the LiveWith Arthritis Service
eTreatMD receives and uses the following information for the purpose of providing and improving the LiveWith Arthritis Service: email, date and time of accessing the eTreatMD Service, and various operational data such as the type of client OS version.

Disclosure to Third Parties
The LiveWith Arthritis Service will disclose your verified email address to a Web site of your choosing, only after you have expressly consented to such disclosure. A Web site is allowed to request a verified email address, which results in you being prompted about the site’s request. After you have agreed, the service may remember your choice, so that you may remain signed-in on the site on subsequent visits.

eTreatMD will not otherwise knowingly disclose Personal Information or Potentially Personal Information to other third parties, except when required to do so, such as in order to comply with any law, regulation, or valid legal process, such as a search warrant, subpoena, statute, court order, or if necessary or appropriate to address an unlawful or harmful activity.

What Data is Analyzed by eTreatMD?
eTreatMD uses the Usage Statistics to understand your use of the LiveWith Arthritis Service, unless you opt-in to share more information with us for this purpose.

How Are the Usage Statistics Used?
eTreatMD will use the Usage Statistics gathered through the operation of the LiveWith Arthritis Service to improve our products and services. By identifying aggregate patterns and trends in usage, eTreatMD and its community are able to better design products and services to improve users’ experiences, both in terms of content and ease of use.

Where is the Operational Data Available?
eTreatMD is an open organization that believes in sharing as much information as possible about its products, its operations, and its associations with its wider community. As such, LiveWith Arthritis Service users should expect that eTreatMD will make all Usage Statistics publicly available at some point. However, any publicly available Usage Statistics will only be reported on an aggregate, anonymous basis. No Personal Information or Potentially Personal Information will be available in any of these public reports.

Other Disclosures
In certain other limited situations, eTreatMD may disclose your Personal Information, such as when necessary to protect our websites and operations (e.g., against attacks); to protect the rights, privacy, safety, or property of eTreatMD or its users; to enforce our terms of service; and to pursue available legal remedies. Additionally, eTreatMD may need to transfer Personal Information to an affiliate or successor in the event of a change of our corporate structure or status, such as in the event of a restructuring, sale, or bankruptcy.

Service Providers
We work with third parties who provide services and content delivery networks and other services of an administrative nature. We may share information about you with such third parties for the purpose of enabling these third parties to provide such services.

Transfer of Data
eTreatMD is a global organization and operates in different countries. Privacy laws and common practices vary from country to country. Some countries may provide for less legal protection of your personal data; others may provide more legal protection. By using the LiveWith Arthritis Service, you consent to the transfer of the information collected, as outlined by this Policy, to eTreatMD in Canada and to eTreatMD Cloud Servers located in Singapore, which may provide a lesser level of data protection than in your country of residence.

Data Retention
We will retain any information collected for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required by law and/or regulations.

Privacy Policy Changes
eTreatMD may change this Privacy Policy from time to time. Each time you use the LiveWith Arthritis service the current version of this Privacy Policy will apply. Any and all changes will be reflected on this page. You should periodically check this page for any changes to the current policy. To make your review more convenient, we will post an effective date at the top of this page. Material changes will also be announced through the standard mechanisms through which eTreatMD communicates with the LiveWith Arthritis community. It is your responsibility to ensure that you understand the terms of this Privacy Policy.

What This Privacy Policy Doesn’t Cover
This policy does not apply to other eTreatMD websites, products, or services. It also does not apply to your use of third-party clients or use of non-eTreatMD servers. If you choose to use a third-party client or servers provided by an entity other than eTreatMD, this policy does not apply and eTreatMD assumes no liability whatsoever for such products or services.

For More Information

You may request access, correction, or deletion of Personal Information or Potentially Personal Information, as permitted by law. We will seek to comply with such requests, provided that we have sufficient information to identify the Personal Information or Potentially Personal Information related to you. Any such requests or other questions or concerns regarding this Policy and eTreatMD’s data protection practices should be addressed to:

eTreat Medical Diagnostics Inc.
Attn: Legal Notices – Privacy
1400-1055 W Georgia St.
BC V6E 4R3